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Shipping & Returns
Main Shipping Terms
- FREE economy shipping on orders of $35 CAD or more (before taxes and shipping) in USA excluding remote & difficult to serve locations (more information in sidebar)
- All orders require 1-3 business days of processing time unless otherwise noted on the product page.
- Express shipping is available in USA, excluding remote and difficult to serve locations.
- FREE shipping in the United States for orders over $99 USD.
Shipping fees are subject to change. Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added.
*May take longer to Hawaii, Alaska, military addresses and other non-standard addresses
Estimated Delivery Times
Please note that the shipping times calculated by this tool do not include processing time.
*Orders typically take up to 1-2 business days to be packaged and shipped from our warehouse. Please note that the shipping times indicated in the table above are calculated based on the date the package leaves our warehouse, not from when you make the order. Days are measured in business days, not including weekends or holidays.
All orders require 1-2 business days of processing time to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you've ordered.
Shipping time quoted in checkout does not include processing time.
ELIXIR provides two shipping options - Economy Shipping & Express Shipping. Please note that whether you choose Economy Shipping or Express Shipping, your order will be subject to 1-3 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.
Our standard Economy Shipping is free in USA (excluding remote & difficult to serve locations) when your order value is over $35. Economy Shipping will deliver your package using standard shipping methods. Orders below $35 are subject to a $5.95 shipping fee. ELIXIR ships using multiple delivery partners. A carrier will be assigned to your order at time of shipping.
Express Shipping is a premium service available to orders shipping in USA (excluding remote & difficult to serve locations) that is provided by our shipping partners. After leaving our warehouse, our shipping partners will prioritize your package and work to deliver it as quickly as possible.
Should the need arise to cancel an order after you've placed it, we will do our best to accommodate your request. Order cancellation is a time-sensitive action, so please do get in touch with our Customer Care team as soon as possible. You can request a cancellation in one of the following ways:
(1) PHONE: 1.888.272.3165
(2) EMAIL: email@example.com
*Ensure that you include your order number in your email, and/or have it readily available if you are phoning in.
Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery.
Our goal is to ensure that you are totally satisfied with your shopping experience. We accept returns of unopened products up to 30 days after the date of purchase. Opened or used products, or any items marked as non-refundable are not within our return guidelines. We are currently unable to accept returns from US locations. We also cannot accept any returns from products in the following categories:
If you would like to make a return request, please email firstname.lastname@example.org with your order number (as quoted in the subject line of your "Order Update" emails), the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!